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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Private
B) Public
C) Hybrid
D) CPaaS

2. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

A) Advanced Call Vectoring
B) Business Advocate
C) Best Service Routing
D) Expert Agent Selection

3. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) Capacity Planner
B) Avaya Update Manager
C) vCenter Manager
D) Avaya Maestro

4. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Standard License (SL)
B) Application Specific Licensing (ASL)
C) Enablement Licensing (EL)
D) Advanced License (AL)

5. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Aura® Session Manager
B) Avaya Aura® Call Center Elite
C) Avaya Aura® Call Center Elite Multichannel
D) Avaya Intelligent Customer Routing

Solutions: