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Apple SUP-2026 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Users and Authentication | 7% | - Apple Accounts and Managed Apple Accounts
|
| Topic 2: Privacy and Security | 8% | - System security
|
| Topic 3: Software, Apps, and Content Management | 9% | - Operating system fundamentals
|
| Topic 4: System Diagnostics and Troubleshooting | 9% | - Backup and restore
|
| Topic 5: Networking | 7% | - Sharing services
|
Apple Device Support Sample Questions:
1. How do you start your MacBook Pro in macOS Recovery?
A) Hold down the Power-Shift-Control-Option keys, then choose macOS Recovery.
B) Press the power button, then immediately press and hold Command-R.
C) Press and hold Command-Option-R until "Loading startup options" appears. Enter an administratorpassword, then click the macOS Recovery icon.
D) Press and hold the power button until "Loading startup options" appears, click Options, then click Continue.
2. A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?
A) Sticky Keys is active.
B) Mouse Keys is active.
C) The keyboard needs replacement.
D) Game Mode is active.
3. How can you confirm that an iPhone is supervised?
A) The message "This iPhone is supervised and managed by organization name." appears above the Apple Account area in Settings.
B) The status "Supervised" displays below Device Management in Settings > General > About.
C) The message "This iPhone is supervised and managed by organization name." appears in Settings > General > VPN & Device Management.
D) The Supervised flag appears next to each setting that's supervised.
4. How can you get detailed information about a Mac computer's Wi-Fi environment?
A) A Console wireless report
B) A Network Utility summary
C) An Activity Monitor network screenshot
D) A Wireless Diagnostics report
5. A user finds several Recovered Files folders in the Trash. What should you advise the user to do?
A) Do nothing. Malware was detected.
B) Delete all the folders immediately.
C) Change preference files.
D) Retrieve useful files, then empty the Trash.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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