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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Call History.
B) Use the .NET Client.
C) Use the Make Call button.
D) Use the built-in Dialpad.

2. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
C) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

3. You must work closely with before completing configurations for external SIP trunks.

A) Genesys
B) The Resource Center
C) Your carrier
D) Your designated contact

4. Calling Name and Address can be overridden.

A) True
B) False

5. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

Solutions: