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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
• Analyzing the importance of each element of service when planning and applying service improvements

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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:

• Utilizing the CSI approach tools and techniques in a specific context
• Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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