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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - Key Roles - IT Operations Management - Technical Management - Service Desk - Application Management |
| Service Management as a Practice | 15% | - Governance and Best Practice - Stakeholders and Value Creation - Concept of Service and Service Management |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Transition - Service Operation - Service Design - Continual Service Improvement |
| Selected ITIL Processes | 25% | - Release and Deployment Management - Change Management - Service Level Management - Service Asset and Configuration Management - Problem Management - Incident Management |
| Key Principles and Models | 15% | - Governance Model - Service Portfolio - Deming Cycle - Process Model |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Wann sollte ein Plan zur Verwaltung des Endes eines Lieferantenvertrags erstellt werden?
A) Der Vertrag wird gerade beendet
B) Der Lieferantenmanager entscheidet, dass das Risiko besteht, dass der Vertrag bald enden muss
C) Der Vertrag wurde vereinbart
D) Der Vertrag wird ausgehandelt
2. Welche der folgenden Punkte würde ein Major Problem Review untersuchen?
1. Dinge die richtig gemacht wurden
2. Diese Dinge, die falsch gemacht wurden
3. Wie vermeide ich ein erneutes Auftreten?
4. Was könnte in Zukunft besser gemacht werden?
A) nur 2 und 3
B) nur 1
C) nur 1, 2 und 4
D) Alle oben genannten
3. Wofür werden Anforderungsmodelle verwendet?
A) Modellierung der Ankunftsraten und Leistungsmerkmale von Serviceanfragen
B) Kapazitätsmanagement
C) Vergleich der Vor- und Nachteile verschiedener Service Desk-Ansätze wie lokal oder remote
D) Identifizieren häufig empfangener Benutzeranforderungen und Festlegen, wie diese behandelt werden sollen
4. Welche der folgenden Ziele hat der Servicebetrieb?
1. Die Aktivitäten und Prozesse zu koordinieren und durchzuführen, die erforderlich sind, um dem Unternehmen Dienstleistungen auf vereinbarten Ebenen zu liefern und zu verwalten
2. Die erfolgreiche Freigabe von Diensten in der Live-Umgebung
A) Beides
B) 2 nur
C) nur 1
D) Keines der oben genannten
5. Wofür ist Zuverlässigkeit ein Maßstab?
A) Die Verfügbarkeit eines Dienstes oder einer Komponente
B) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
C) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
D) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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