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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Assessment Configuration and Management | 33% | - Assessment types: internal, external, due diligence - Inherent Risk Questionnaire (IRQ) configuration - Scoring calculations and risk rating determination - Questionnaire templates and scales setup - Assessment lifecycle, scheduling, and generation |
| Third-Party Portal and Collaboration | 18% | - Portal configuration, branding, and navigation - Request management: questionnaires, documents, evidence - Communication and notification setup - Access management and permissions |
| Process Automation and Workflows | 19% | - Workflow design and customization - Approval processes and escalation rules - Task assignment and tracking - Issue and action item management |
| Reporting, Integration, and Compliance | 6% | - Integration with GRC and other ServiceNow applications - Dashboards, reports, and analytics - Compliance frameworks and regulatory alignment |
| TPRM Application Overview and Core Configuration | 24% | - Contacts and engagement setup - Third-party record management and hierarchy - Risk domains, criteria, and scoring rules - Risk intelligence and integration configuration - Application architecture and key components |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. In designing a Third-party Assessment Portal, why is it important to consider user feedback from third parties?
Response:
A) To comply with international regulations on digital interfaces
B) User feedback is only important if it comes from high-risk third parties
C) To ensure the portal meets the needs of its users and encourages compliance
D) Because third-party feedback is a legal requirement in all jurisdictions
2. What type of risk is primarily concerned with third-party vendors'' compliance with laws and regulations?
Response:
A) Compliance Risk
B) Operational Risk
C) Strategic Risk
D) Financial Risk
3. What is the significance of "Risk Scoring" in ServiceNow Third-Party Risk Management?
Response:
A) It prioritizes risks based on their potential impact and likelihood.
B) It is used to determine the budget allocation for social events.
C) It is a decorative feature without practical use.
D) It scores the popularity of third parties among employees.
4. What is a key consideration when developing a Third-party Tiering Configuration strategy?
Response:
A) Prioritizing short-term contracts
B) Relying on third-party self-assessments only
C) Incorporating both qualitative and quantitative risk indicators
D) The ability to downgrade vendors automatically based on performance
5. In the context of Contact Configuration, what is the impact of poorly defined roles?
Response:
A) Increased efficiency in communication and problem resolution
B) Decreased clarity and potential delays in addressing issues
C) Improved scalability and flexibility in managing contacts
D) Enhanced security and data protection for both parties
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |

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