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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " I ' ve done this before. We rarely have complications and you ' ll be fine. "
B) " We are going to do our best. Don ' t worry about a thing. "
C) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
D) " Don ' t worry; I could do this procedure in my sleep. "

2. What is the meaning of "validity" in the context of a patient experience survey?

A) The degree to which the results of a Likert scale survey correspond to equal quantitative intervals
B) The degree to which a survey applied to the same object yields the same results each time
C) The degree to which the measurement made by a survey corresponds to a true value
D) The degree to which an individual responding to a survey understands how the survey results will be used

3. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes, preferences, and personal values
B) The attitude of the patient ' s family toward the patient
C) The patient ' s attitudes about the diagnosis, care, and treatment
D) The clinician ' s personal attitudes, preferences, and personal values

4. A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

A) Implement a patient and family focus group.
B) Create patient satisfaction measurement tools.
C) Obtain the latest satisfaction measurements.
D) Reward and recognize staff to reinforce good behavior.

5. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Run chart
B) Venn diagram
C) Affinity diagram
D) Flow chart

Solutions: