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The KPI Institute Certified KPI Professional Sample Questions:

1. At what stage in the KPI implementation project should KPIs be linked to rewards?

A) Within 12 months of implementation
B) Never
C) Immediately, upon activation
D) It should be done in conjunction with the rewards and recognition program coordinated by HR

2. Which KPI is suitable for balancing "Hotel occupancy (%)"?

A) Retained customers (%)
B) Revenue per available capacity unit ($)
C) Available capacity (#)
D) Occupancy at full rate (%)

3. Which target limits would you propose for "Budget variance (%)", tracked at organizational level?

A) +/# 97%
B) +/# 3%
C) This is not a KPI
D) +/# 50%

4. Which of the following are effectiveness KPIs?

A) All the answers
B) Time to process request per agent (# / time)
C) Employee engagement index (# / %)
D) Transportation capacity utilization (%)

5. How often should KPIs be reported on?

A) Quarterly
B) Depends on the nature of the report
C) Live
D) Monthly

Solutions: