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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Solution Components | 25% | - Multichannel and self-service capabilities - Contact Center Manager Server and Console - Avaya Aura Media Server and Session Manager integration |
| Implementation & Validation | 15% | - Troubleshooting and support design - Performance optimization and monitoring - Deployment planning and best practices |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - System architecture and deployment models - Avaya Aura Contact Center components |
| Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
Avaya Aura® Contact Center Solution Design Sample Questions:
1. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Messaging (AAM)
B) Co-browse Snap-In
C) Context Store Snap-In
D) Multimedia Messaging
2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A) Voice and Multimedia Contact Server with Avaya Media Server
B) Voice Contact Server only
C) Multimedia Contact Server only
D) Voice and Multimedia Contact Server without Avaya Media Server
E) One-X Agent
3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya IX™ Workforce Engagement
B) Avaya Control Manager
C) Avaya IX™ Workspaces
D) Avaya Breeze® Platform
4. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A) Work Assignment
B) Dialogue Designer
C) Co-browse
D) Context Store
5. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
A) Avaya Performance Applications Platform
B) Avaya Applications Platform
C) Avaya Breeze™
D) Avaya Experience Portal Platform
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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