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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya Midsize Solution Design Sample Questions:
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 50 participants
- B. 100 participants
- C. 500 participants
- D. 25 participants
Correct Answer: A 🗳️
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator
- B. Avaya Agent Desktop
- C. Agent Desktop Display
- D. one-X Agent
Correct Answer: A 🗳️
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. IP Office supports ail BCM sets.
- B. There will be some operational or feature differences.
- C. The features supported on BCM are the same as the IP Office.
- D. The existing sets will operate the same on the IP Office.
Correct Answer: C 🗳️
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Server database
- B. The Contact Center Multimedia database
- C. The Contact Center Manager Administration database
- D. The Communication Control Toolkit database
Correct Answer: B 🗳️
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Scopia Mobile using iOS or Android smartphones
- C. one-X Mobile Preferred using Windows smartphones
- D. Avaya Communicator using iOS or Android smartphones
Correct Answer: A 🗳️
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