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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) Cloud computing platform
B) Linux Server
C) VMware
D) Hyper-V
E) IP500 V2

2. Which of the following customer concerns are related to customer experience? (Select two.)

A) Bring Your Own Device (BYOD)
B) Customer Satisfaction
C) Driving efficiencies
D) Contextual experiences
E) Simplifying management

3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Standard Edition
B) Recorder Edition
C) Quality Management Edition
D) Workforce Management
E) Desktop Trigger

4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 week
B) Less than 4 hour
C) 1 day
D) Less than 1 hour

Solutions: