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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) PRI
C) CTI
D) EC500

2. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Engagement Designer Snap-In
B) Presence Snap-in D)
C) Context Store Snap-In
D) Enhanced Call Control Snap-in

3. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Ready Now Solutions
C) Contact Center Bundles
D) Proof of Concept

4. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) AAMS is shareable between different adopters.
B) Experience Portal will use the AAMS as a media resource.
C) AAMS provides virtualization, high channel density and no playback announcement limits.
D) AAMS provides Communication Manager IP audio functionality.
E) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.

5. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Servers with Single VMS
B) CM Server Separation
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) Multiple Server - Multiple VMS

Solutions: