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Avaya Workforce Engagement Support Certified Sample Questions:

1. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Side-by-side
B) Server reuse
C) In-place
D) Site migration

2. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It enables the translation of recorded events from third-Paty systems
C) It maps employees to extensions and data sources
D) It specifies the actual extensions in use in your system, and associates them with the data source

3. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Archive Web Service
B) Archive Database
C) Recorder Archiver Service
D) Content Server

4. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can provide expert agent selection distribution.
B) It can optimize the workforce.
C) It can enrich interactions.
D) It can generate real time reports.
E) It can improve processes.

5. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) The account cannot be the same as the Management Service account
C) It is allowed to change the username after initial installation.
D) The account must be defined within a workgroup

Solutions: