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Apple OS X v10.8 Troubleshooting Sample Questions:

1. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A) /Library/Desktop Pictures
B) /System/Desktop Pictures
C) /Syste rn/Li bra ry/Deskto p Pictures
D) "/Library/Desktop Pictures

2. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Safe Boot
B) Single User
C) Verbose
D) Target Disk Mode

3. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Contact the vendor of the app and ask them to send a product registration key.
B) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Delete the app and try downloading a fresh copy from the internet.

4. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Thunderbolt Setup Utility
B) Directory Utility
C) Console
D) Disk Utility

5. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
B) Delete the application, reinstall it, then try launching it again.
C) Use a Time Machine backup to restore the entire User folder.
D) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

Solutions: