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What Are The Topics Covered In The Exam?
The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:
- Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
- Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
- Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
- Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
- Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
- Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco
This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.
Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Deployment and Configuration | - Initial setup and provisioning
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| Troubleshooting and Optimization | - Diagnostics and issue resolution
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| Call Routing and Dial Plan | - Routing logic and scripting
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| Integration and Reporting | - System integrations
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| Administration and Maintenance | - System operations
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| UCCE Architecture and Components | - Core architecture and call flow
|
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