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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Safety and compliance
  • 1. Environmental controls
    • 2. Privacy and regulatory compliance
      • 3. Workplace safety procedures
        - IT service management
        • 1. Disaster recovery planning
          • 2. Documentation and change management
            • 3. Backup and recovery processes
              - Communication and professionalism
              • 1. Customer service techniques
                • 2. Incident reporting
                  • 3. SLA management
                    Operating Systems28%- macOS, Linux, and Chrome OS basics
                    • 1. System configuration and maintenance
                      • 2. Command-line operations
                        • 3. Installation and navigation
                          - Mobile operating systems
                          • 1. Mobile device management
                            • 2. App installation and security settings
                              • 3. Android and iOS configuration
                                - Windows installation, configuration, and management
                                • 1. File systems, partitions, and storage management
                                  • 2. Command-line tools and scripting
                                    • 3. Device drivers and system updates
                                      • 4. Windows 10/11 features and settings
                                        Software Troubleshooting23%- Application and security troubleshooting
                                        • 1. Installation and compatibility problems
                                          • 2. Security-related issues and fixes
                                            • 3. Application crashes and errors
                                              - Mobile device troubleshooting
                                              • 1. Connectivity and synchronization issues
                                                • 2. Performance and battery problems
                                                  • 3. App and OS update failures
                                                    - Operating system issues
                                                    • 1. Update and driver failures
                                                      • 2. Boot errors and startup problems
                                                        • 3. System crashes and performance issues
                                                          Security28%- Network and application security
                                                          • 1. Firewalls and security appliances
                                                            • 2. Wireless security protocols
                                                              • 3. Encryption technologies
                                                                - Threats and mitigation
                                                                • 1. Data protection and disposal
                                                                  • 2. Social engineering prevention
                                                                    • 3. Malware types and removal
                                                                      - Security fundamentals
                                                                      • 1. Authentication and authorization
                                                                        • 2. Zero Trust concepts
                                                                          • 3. Permissions and access control

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            Question 1

                                                                            A high percentage of users at an office store documents on their local computers. The office needs to migrate to the next version of Windows. Which of the following methods should a technician use?

                                                                            A. In-place upgrades
                                                                            B. Clean install
                                                                            C. Remote network install
                                                                            D. Zero-touch deployment


                                                                            Question 2

                                                                            A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine. Which of the following should the user do to resolve this issue?

                                                                            A. Replace the cable with Windows-supported hardware
                                                                            B. Apply a firmware update from the PC manufacturer
                                                                            C. Update the file allocation system to exFAT
                                                                            D. Configure Windows firewall to allow data from Linux systems


                                                                            Question 3

                                                                            A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which of the following MMC snap-ins should the technician use?

                                                                            A. lusrmgr
                                                                            B. perfmon
                                                                            C. gpsdit
                                                                            D. taskschd


                                                                            Question 4

                                                                            A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Choose two.)

                                                                            A. Set the view extensions to "on".
                                                                            B. Check the box to view hidden files.
                                                                            C. Open File Explorer.
                                                                            D. Open the root drive properties.
                                                                            E. Adjust the display properties.
                                                                            F. Configure the system settings.


                                                                            Question 5

                                                                            An IT technician is attempting to install a video-rendering application for a client when the installation program halts. The technician sees an error message about the system not meeting the VRAM requirement. The system has a popular, integrated video solution and twice the required DRAM. Which of the following should the technician access to meet the VRAM requirement?

                                                                            A. Virtual RAM
                                                                            B. System Configuration
                                                                            C. Device Manager
                                                                            D. BIOS options


                                                                            Solutions:

                                                                            Question 1
                                                                            Answer: A
                                                                            Question 2
                                                                            Answer: C
                                                                            Question 3
                                                                            Answer: C
                                                                            Question 4
                                                                            Answer: B,C
                                                                            Question 5
                                                                            Answer: D

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