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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A. Enter a list of potentially offending keywords into the moderation tool
B. Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
C. Make the team's Facebook Page an admin of the group
D. Create a joint moderation account with the name of the group

Question 2

A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A. Determine the sentiment by scanning positive and negative comments
B. Analyze the reach of exhibition-related posts through Ads Manager
C. Record the total number of campaign comments through native insights
D. Measure the engagement rate on the influencers' posts

Question 3

In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A. Create a frequently asked questions learning unit
B. Pin a post as an announcement in the group
C. Direct members to report repetitive questions using the Report to Admin tool
D. Add useful posts to a topic tag dedicated to frequently asked questions
E. Ask members to tag an admin every time someone asks a repetitive question

Question 4

The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A. Remove the comment with the appropriate rule and explain possible disciplinary actions.
B. Reach out privately to the member to ask if responses from the team are unclear.
C. Block the member from the group to avoid the subject.
D. Invite other members to clarify that the question has been answered.

Question 5

A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A. Review comments on the company's press release post
B. Create a post specifically to gather feedback from the community
C. Create and track relevant keywords on social media channels
D. Activate a news alert for additional articles

Solutions: