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GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Control and Resolution Processes | - Operational processes
|
| Topic 2: Continual Improvement | - Service improvement practices
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| Topic 3: ISO/IEC 20000 Standard Overview | - Structure of ISO/IEC 20000-1:2018
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| Topic 4: Change and Release Management | - Change control
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| Topic 5: Service Management System (SMS) | - SMS planning and governance
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| Topic 6: Introduction to IT Service Management (ITSM) | - ITSM concepts and terminology
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| Topic 7: Service Delivery Processes | - Core service management processes
|
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