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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What do traditional copier-centric agreements usually include?

A) A basic monthly fee with a per-copy charge over the maximum allowed monthly
B) Accessories for the device at no additional cost
C) Free additional memory
D) No fees for breaking the contract early

2. What is a key reason for HP's reputation of reliability?

A) rigorous testing
B) fewer product cycles
C) industry-leading service and support
D) stronger plastic framework

3. What is the key driver in a transactional sale?

A) the customer
B) long-term planning
C) the product
D) perceived customer benefits

4. What are the two basic selling methods employed in imaging and printing sales? (Select two.)

A) Commission
B) Group
C) Try and buy
D) Transactional
E) Contractual

5. Which question is a typical cross-selling phrase?

A) Would you benefit from increasing the number of MFPs in your fleet?
B) Would you benefit from a duplex model?
C) Would you like to add an HP Care Pack to your HP MFP?
D) Would you benefit from a single-function device instead of an MFP?

Solutions: