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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Safety, and Warranty | 10% | - ESD safety procedures - Warranty validation and service policies - Firmware updates and system maintenance |
| Topic 2: Product Overview and Architecture | 20% | - BIOS and UEFI configuration - System components and architecture - HP Desktop, Workstation, and Notebook families |
| Topic 3: Hardware Installation and Replacement | 25% | - Disassembly and reassembly procedures - Upgrading graphics, power supplies, and peripherals - Replacing system boards, processors, memory, and storage |
| Topic 4: Networking and Connectivity | 15% | - Network troubleshooting - Wired and wireless network configuration - Bluetooth and peripheral connectivity |
| Topic 5: Troubleshooting and Diagnostics | 30% | - Operating system and software related problems - Power-on and POST issues - Hardware error codes and LED indicators - HP diagnostic tools and utilities |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
A customer has reported a potential safety issue with their HP computer. What should you do?
- A. Try to duplicate the problem.
- B. Confirm warranty coverage.
- C. Repair the computer.
- D. Escalate to HP for further investigation.
You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?
- A. Verify that no third-party memory is installed.
- B. Check the disabled memory slot in BIOS.
- C. Determine the amount of shared video memory.
- D. Check the disabled memory hole in the system BIOS.
When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
- A. Check the CPU driver for the latest version.
- B. Check the HP website for latest BIOS or microcode update.
- C. Replace the defective processor.
- D. Set the CMOS microcode settings to the default.
A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?
- A. Contact HP to escalate for further investigation.
- B. Order replacement docking stations.
- C. Advise the customer to contact their HP sales manager.
- D. Advise the customer to purchase an extended warranty.
A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?
- A. Restore the factory defaults on the computer.
- B. Verify that memory supported by HP is installed.
- C. Access the BIOS setup and ensure that the memory is being seen.
- D. Replace the hard drive.
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