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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| HP BSM Solution Components | - Application Performance Management - Network Management - Business service monitoring capabilities - Systems Management |
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
HP Selling HP BSM Solutions Sample Questions:
Which key differentiator supports a capability of the BSM Network Management solution?
- A. provides a single pane of visibility for complex, virtualized, and cloud environments
- B. supports Heads-up Display (HUD) for multi-monitoring technology
- C. provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
- D. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
Which key customer persona is most likely associated with and involved in Application Performance management?
- A. Quality Assurance Director
- B. Senior Project Manager
- C. Director of Operations
- D. Chief Marketing Officer
Which customer challenge does BSM Systems management most specifically address?
- A. inability to provide a holistic and cross-domain view of their entire IT infrastructure
- B. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to detect the root-cause of an application problem
How does HP address customer business challenges through BSM Solutions? (Select three.)
- A. HP aligns the business objectives in parallel with the IT organizational hierarchy.
- B. HP maintains a fourth quadrant rating above our competition from Gartner Group.
- C. HP reduces duplication of effort to optimize labor and cost for IT operations.
- D. HP improves Service Level agreements through aggregate time resolution.
- E. HP achieves operational excellence by obtaining complete visibility into dynamic environments.
- F. HP achieves operational excellence by managing dynamic business services.
Which customer challenge does BSM Application performance management most specifically address?
- A. inability to provide a holistic and cross-domain view of their entire IT infrastructure
- B. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to detect the root-cause of an application problem
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