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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - PPS portfolio positioning - ServiceOne value proposition and benefits |
| Topic 2: Customer Needs and Solution Matching | 25% | - Aligning ServiceOne to customer requirements - TCO and ROI communication - Identifying customer business and IT challenges |
| Topic 3: Sales Process and Implementation | 20% | - Terms, conditions and eligibility rules - Renewal and extension policies - Quoting and registration procedures |
| Topic 4: Service Offerings and Coverage | 30% | - Deployment and support services - Warranty upgrades and extensions - Care Pack services and contractual services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?
- A. HP Attach Widget
- B. HP Support Center
- C. HP MySalesGuide
- D. HP Care Pack Central
Correct Answer: D 🗳️
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
- A. HP Attach Widget
- B. MySalesGuide
- C. HP Cirrus
- D. HP Care Pack Central
Correct Answer: C 🗳️
Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
- A. Wider geographic coverage
- B. Extended business hours
- C. Market recognition
- D. Wider page array
Correct Answer: A 🗳️
Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Priority Services
- D. HP Custom Contractual Services
Correct Answer: B 🗳️
Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
- A. Accidental Damage Protection
- B. Travel Services
- C. Maintenance Kit Replacement for printers
- D. HP Care Pack Services (next business day or same day
Correct Answer: C 🗳️

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