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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Topic 2: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Topic 3: Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Topic 4: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?
A) Monolithic Architecture
B) Peer-to-Peer Architecture
C) Client-Server Architecture
D) Microservices Architecture
2. What is the primary purpose of a "network diagram" in an AICC proposal or design document?
A) To describe the IVR menu flow.
B) To show the organizational structure of the contact center.
C) To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
D) To list the phone numbers for the contact center.
3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
A) UAP
B) ICD Router
C) CTI Server
D) Media Server / Fax Detection Module
4. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
A) True
B) False
5. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?
A) Use a pause-and-resume recording method to momentarily stop recording during payment entry.
B) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
C) Record the entire call including DTMF tones and encrypt the recording at rest.
D) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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