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IBM Assessment: IBM Sterling Order Management V9.1 Deployment Sample Questions:

1. In a current implementation of IBM Sterling Selling and Fulfillment Suite, the Application and Agent Servers are running on an AIX Server. Which startup script will start the Health Monitor Agent?

A) $INSTALL_DIR/bin/startHealthMonitor.sh CRITERIA_ID
B) $INSTALL_DIR/bin/startHealthMonitor.sh
C) $INSTALL_DIR/bin/agentserver.sh
D) $INSTALL_DIR/bin/triggeragent.sh
E) $INSTALL_DIR/bin/startIntegrationServer.sh CRITERIA_ID

2. Payment Administration users should be able to view only payment related alerts while Node Administrator users should be able to view all alerts. Which approach achieves this?

A) In the alert queue configuration in Applications Manager, under Application > Application Platform > Queue Management add the user groupscorresponding to the Payment Administration and Node Administrator users appropriately to the correct queues.
B) In the alert configuration in Applications Manager, under Application > Application Platform > Alert > Exception Type appropriately define theusers who will need to view the alert.
C) In the alert configuration for Exception Type Role in Applications Manager, under Application > Application Platform > Alert > Exception TypeRole appropriately define the users who will need to view the alert.
D) In the alert queue configuration in Applications Manager, under Application > Application Platform > Queue Management add the userscorresponding to the Payment Administration and Node Administrator users appropriately to the correct queues.

3. The loss prevention team uses a custom java program to analyze potentially fraudulent returns in the stores. They now want the program to also be able to get the list of return orders within the Sterling Order Management system with a refund amount exceeding $250. Due to technological barriers, the java program cannot use web service or JMS-based integration. What is the most effective way of integrating the custom java program with Sterling?

A) A stored procedure can be written that will extract the order data from the database and write to a local file that can be picked up by the custom program.
B) By using the createEnvironment API, the custom java program can invoke the getOrderList API synchronously.
C) A service can be created to invoke the custom program that can be invoked from within the Service Definition Framework, and the order xml can be passed as an argument to the service.
D) The API tester can be used to invoke the getOrderList API and the results can be sent via email to the loss prevention team.

4. An enterprise-wide web service uses the getOrderDetails API to return only the order status to other systems within the organization. This service is used by the contact center for customer sales orders as well as the merchandizing department for supplier purchase orders. The customer service department has issued a request to also return the ship node from which the customer sales order will be shipped out from in addition to the order status. How can this be most effectively accomplished?

A) Along with getOrderDetails API, getShipNodeList API needs to be invoked to return the ShipNode attribute for the Sales Order document type.
B) The additional attribute "Ship Node" can be added to the API template of the getOrderDetails API for only the Sales Order document type.
C) A composite web service using a custom API that would append the ship node to the result of the existing web service should be defined.
D) Since the web service is a common service for both Sales Order and Purchase Order, the only way is to create a new web service to return theadditional attributes.

5. An inventory update job has identified all orders which do not have enough inventory to be fulfilled. Manual intervention from a Customer Service Representatives (CSR) is required to process those orders and inform customers. CSRs should be able to view them as a list of tasks, and be able to update the status of individual tasks. Which action should be taken for these orders as part of the inventory update job in order to handle this scenario optimally?

A) Add notes on such orders.
B) Place such orders on hold.
C) Raise alerts for such orders.
D) Add instructions on such orders.

Solutions: