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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Integration Fundamentals | - Middleware architecture concepts
|
| Topic 2: Application Development & Support | - Development lifecycle
|
| Topic 3: Tools and Runtime Environment | - Runtime monitoring
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
- A. IBMBluebooks
- B. IBMTechnotes
- C. IBMTechbooks
- D. IBMRedbooks
When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?
- A. Communicate in the fashion desired by the customer.
- B. Call the customer as it is quicker to talk to them to figure out the issue.
- C. Call or email them, both are useful tools of communication.
- D. Email the customer as it is quicker than calling them.
Which one of the following functions is provided by the Technical Support organization flashes?
- A. List by product. Activity last month. List by Doc ID
- B. Advanced Search, List by submitter. Activity last month
- C. Search, List by Product ID, Activity last 12 month
- D. List by Product Activity last 12 month. Search by submitter
What is measured by Service Given Days? The number of days from Call Entry (CE) to the:
- A. T9 service given code.
- B. first instance of a final service given code on PMRs.
- C. last instance of a final service given code on PMRs.
- D. non-definitive last service given code on PMRs.
When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?
- A. Discuss with a coworker as to whether the PMR should be closed.
- B. Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
- C. Close the PMR without asking the customer if there is anything else IBM can help with.
- D. Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
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