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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing
frequency of Monthly.
You need to create a service template with a billing frequency of Quarterly.
What should you do?

A) Create a copy of the default service template and change the billing frequency in the copy to Quarterly.
B) Change the billing frequency in the default service template to Quarterly, and then save the template.
C) Create a new template with a Quarterly billing frequency.
D) Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.

2. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members cannot be qualified until the list is activated and unlocked.
B) Deleting a lead also removes the lead from the marketing list.
C) Marketing list members can be added after the list is activated.
D) Deleted leads remain in the marketing list.

3. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

4. In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

A) phone campaign activities
B) planning activities
C) other campaign activities
D) email campaign activities

5. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
B) Set the service selection rules to choose resources from The same site.
C) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
D) Set the time zone for each user associated with the Boston site to match the time zone of that site.

Solutions: