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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. When a customer is offered an action that they already accepted, this is because_________.

A) the actions are filtered based on eligibility
B) the customer intent was captured incorrectly
C) the strategy is not customized to exclude previously accepted offers
D) there are no suppression rules defined

2. HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

3. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)

A) No annual fee credit card
B) Credit card status
C) Credit card number
D) 1% cash back credit card

4. U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?

A) Suppression policy
B) Applicability rules
C) Volume constraints
D) Customer contact limits

5. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.

Solutions: