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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Case Management | 28% | - Manage child cases, pause/resume, and skip stages - Design case lifecycle, stages, and statuses - Route assignments to users, work groups, and queues - Configure approvals, email notifications, and optional actions - Configure service levels, goals, deadlines, and urgency |
| Mobility | 5% | - Use Pega Mobile Preview - Optimize UI for mobile devices - Configure mobile channels |
| Security | 7% | - Define authentication and authorization policies - Assign roles and access groups - Track changes and audit data access |
| Reporting | 7% | - Create and modify reports - Apply filters, columns, and sorting - Understand Insights and reporting benefits |
| User Experience | 16% | - Set up repeating dynamic layouts - Customize portals, dashboards, and views - Localize content and enable accessibility - Configure controls, visibility, and layouts |
| Data Modeling & Integration | 18% | - Create properties, data types, and data transforms - Manage data pages and sourced data - Save and synchronize data with systems of record - Configure validation rules and calculated values |
| Application Development | 12% | - Configure unit testing and best practices - Debug application errors and rule resolution - Manage rulesets, classes, and inheritance - Scope projects and use estimation tools |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Verification C Repair
- B. Review
- C. Submission
Correct Answer: C 🗳️
Which statement best describes the business value of delegation?
- A. Allows business users to contribute to application design by specifying requirements
- B. Allows managers to adjust application behavior in production to meet changing business needs
- C. Allows stakeholders to approve process improvements to drive operational efficiencies
- D. Allows users to direct case processing as dictated by the circumstances of each case
Correct Answer: B 🗳️
A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?
- A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
- B. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
- C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
- D. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
Correct Answer: A 🗳️
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?
- A. Add a button to each assignment to present the customer with a form to submit a new address.
- B. Add an alternate stage to the case life cycle to change the address.
- C. Add a case-wide optional action to the workflow for the address submission.
- D. Add a case-wide optional process to the case workflow to perform the address change.
Correct Answer: D 🗳️
A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)
- A. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
- B. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
- C. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
- D. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
Correct Answer: A,D 🗳️
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