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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
A) By ensuring that new and changed application components meet agreed criteria
B) By ensuring that an Agile software development lifecycle approach is adopted
C) By ensuring that the organization's current and future needs are supported by effective solution proposals
D) By ensuring that the applications continually meet the organization's requirements and quality criteria
2. An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
A) By using blue/green deployments to minimize the impact of changes
B) By iteratively moving application functionality to microservices
C) By leveraging infrastructure as code to speed up development
D) By using continuous integration/continuous delivery techniques
3. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
A) Co-created value
B) Fast development
C) Valuable investments
D) Assured conformance
4. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
A) By collecting information from customers and other stakeholders to fully understand the requirements and environments
B) By establishing acceptance criteria in line with customer requirements
C) By ensuring that the organization's technology architecture is aligned with its product and service architecture
D) By reviewing the 'definition of done' to ensure that response times are included
5. An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?
A) Service validation and testing
B) Service design
C) Deployment management
D) Relationship management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |

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