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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 2: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 4: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 5: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 6: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 7: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 8: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 9: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
SAP Certified - SAP Field Service Management Sample Questions:
Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
- A. Automatically by using an API call
- B. Automatically by a business rule
- C. Manually on the FSM web interface
- D. Manually on a mobile device
Correct Answer: A,B,C,D 🗳️
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
- A. Business partners
- B. Activities
- C. Efforts
- D. Items
- E. Person reservation
- F. service contract
Correct Answer: A,B,C,D 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. IT and HR integration
- B. Marketing and sales process
- C. Vision and execution
- D. Customer satisfaction levels
Correct Answer: C 🗳️
RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
- A. Access to necessary information with ease
- B. Improved marketing analytics
- C. Transparency throughout the implementation journey
- D. Enhanced employee engagement
- E. Predictability in implementation
Correct Answer: A,C,E 🗳️
Which statement is true regarding the planning widget?
Choose the correct answer.
- A. The planning widget can handle only 1 technician at a time
- B. An administrator can choose which policy is applied by the planning widget
- C. A dispatcher can choose which policy is applied by the planning widget
- D. The planning widget can handle only 1 activity at a time
Correct Answer: B 🗳️
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