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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Key figures
B) Data sources
C) KP|S
D) Scorecards
E) Dashboards

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Scheduling relevant
B) Invoicing method
C) Coverage indicator
D) Processing type

3. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Select an action
B) Define a placeholder
C) Add a condition group
D) Choose a rule type

4. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Corporate customers
C) Group customer
D) Competitors

5. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) User
B) Access context
C) Work Center
D) Business role

Solutions: