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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The Initial Response Time (IRT)
C) The maximum time for providing corrective action for critical issues
D) The products supported as defined in the SLA

2. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to Update Message with SAP
B) Set the message status to In Process
C) Select Get information for SAP and then select theText Ids to be forwarded to SAP
D) Increase the priority of the message tospeed up response time from SAP

3. What is one of the roles of a Partner Services Advisor?

A) The first point of contact for program and operational queries
B) Ramp-up assistant for the customer of the SAP PartnerEdge partner
C) Trainer for Support Enablement
D) The dedicated point of escalation for level 3 support

4. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
B) If you were the customer you would be happy with the answer provided.
C) Prove to the customer that they are wrong.
D) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).

5. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integer
B) Integral
C) Integrity
D) Integration

Solutions: