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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
B) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
C) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
D) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data

2. Which permission set allows end-users to leverage the Einstein Visit Recommendation feature in Consumer Goods Cloud?

A) Tableau CRM Plus User
B) Action Plans
C) Tableau CRM Plus Admin
D) Lightning Direct Store Delivery
E) Retail Execution Lightning Plus

3. Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?

A) Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
B) Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages
C) Display a notification for every message that a team member sends while the Field Rep is on the app
D) Create a quick action to create a note addressed to a team member

4. A large Tier-1 telco with 20 million subscribers needs to move all of their customer data from a legacy system onto Communications Cloud. The team has discovered it could take a long time to migrate all the data over.
Which approach should the fulfillment designer recommend as the migration strategy to ensure that the company is able to process all the orders uninterrupted through the Salesforce platform during migration?

A) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on-demand migration and direct requests of non-migrated data to the legacy system.
B) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on-demand migration while the staged migration occurs.
C) Disable the production system during off peak hours and migrate the data from the old system to the new system until all data has been migrated. Ensure that both the new and old system are online during peak hours.
D) Migrate data on-demand as orders are raised through the Salesforce interface and implement a bulk migration strategy.

5. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A) Supported by Digital Commerce APIs
B) Customers can choose from all plans in the price book.
C) History of Subscription Updates and Traceability
D) Moving to/out from the bundled offer
E) Service Continuity

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