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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A) Start project work for the operations team.
B) Proceed with the sales team's project as planned.
C) Include the operations team during discovery.

2. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Focus on the task at hand instead of on individual team members.
B) Avoid exposing one's own mistakes to the team.
C) Tell the truth in difficult situations.

3. The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?

A) Mapping historical lead data from each team and building carts to highlight similarities
B) Scheduling an all-day collaboration workshop with both team to resolve their differences.
C) Evaluating the team's skills and experiences to determine how the can better align.

4. A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

A) Export a weekly report of user activity.
B) Engage a developer to scope a custom solution.
C) Research third-party apps on the AppExchange.

5. Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A) number of passed test cases divided by total number of test cases
B) Total number of test cases divided by number of passed test cases
C) Number of failed test cases divided by total number of test cases

Solutions: