Salesforce Service Cloud Consultants CRT-261 Exam
Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Salesforce CRT-261 Exam Reference
What is the duration of the CRT-261 Exam
- Length of Examination: 105 minutes
- Number of Questions: 60
- Passing Score: 67%
- Format: Multiple choices, multiple answers
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Salesforce CRT-261 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 20% | - Case Processes
|
| Topic 2: Analytics and Integration | 14% | - Reporting and Integrations
|
| Topic 3: Service Cloud Solution Design | 18% | - Service Console and Productivity
|
| Topic 4: Industry Knowledge | 11% | - Customer Service and Support Processes
|
| Topic 5: Interaction Channels | 12% | - Digital Engagement
|
| Topic 6: Implementation Strategies | 15% | - Project and Solution Design
|
| Topic 7: Knowledge Management | 10% | - Knowledge Features
|
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