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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tools and Artifacts | 23% | - Documentation and visualization - Decision-making tools - Strategy mapping and modeling - Design frameworks and methods |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams |
| Topic 3: Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Ethics and value alignment - Strategic direction and rationale |
| Topic 4: Intangible Deliverables | 26% | - Change and adoption enablement - Stakeholder alignment - Culture and capability building - Governance and mindset |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question 1
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
A. Request product owners to envision future state and provide better requirements.
B. Clarify requirements and enable quality assurance teams with better acceptance criteria.
C. Facilitate a co-creation workshop to help generate ideas grounded in research insights.
Question 2
After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?
A. Service blueprint workshop
B. Journey mapping workshop
C. Design sprint
Question 3
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
A. Increase in new user activity and connected weight utilization
B. New user activations and connected weight sales
C. Increase in user referrals and net promoter score (NPS) rating
Question 4
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?
A. Explore qualitative assessment of proposed ideas.
B. Encourage participants to build on proposed ideas.
C. Emphasize critique of proposed ideas.
Question 5
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?
A. Define
B. Deploy
C. Prototype
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
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