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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

A) Identify the high-level workload capacity and planning of the IT and Legal teams.
B) Prioritize the transformation of activities involving the least development.
C) Prioritize the transformation of activities related to customers' interactions.
D) Explain how the program contributes to the business's goals.
E) Create project plans for each of the projects that will be on the roadmap.

2. A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers

A) Salesforce Billing
B) Salesforce Order Management
C) Salesforce CPQ
D) B2B Commerce

3. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

A) SOR for Opportunities and System of Intelligence for Orders
B) System of record (SOP.) for Opportunities and System of Engagement for Orders
C) SOR for Opportunities and SOR for Orders
D) System of Engagement for Opportunities and SOR for Orders

4. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) Standard Dashboards
B) Reporting snapshots
C) CRM Analytics
D) Sales Cloud Einstein

5. Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

A) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
B) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
C) Option D, utilizing an external ETL tool to batch load the records into Salesforce
D) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

Solutions: