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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?

A) Hold quarterly patient and family focus groups.
B) Interview employees who have been patients.
C) Establish a patient and family advisory council.
D) Conduct weekly point of care surveys.

2. Which is a critical characteristic of effective feedback?

A) Comprehensive
B) Empathetic
C) Timely
D) Transparent

3. Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?

A) Trended data over time
B) Control charts with annotations
C) Run charts targeting specific improvement efforts
D) Targeted performance metrics coupled with patient and/or staff stories

4. What is the relationship between domains and the overall score within patient experience/satisfaction data?

A) Impact
B) Correlation
C) Trend
D) Average

5. In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A) Sustainment
B) Desire
C) Awareness
D) Ability

Solutions: