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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Measurement | - Data gathering communication - KPI report - Change log |
| Working with Targets | - Challenges in working with targets - Targets in practice - Negative behaviors when setting - KPI documentation processes |
| Data Visualization | - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in scorecard design - Best practices in dashboard design - Scorecard and dashboard examples |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Data Gathering | - Guidelines to improving - KPI activation tools - Communication with data custodians - KPI activation techniques - KPI reporting data sources - Data quality dimensions - Community of Practice |
| KPI Typology | - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs - Leading vs lagging KPIs |
| The World of KPIs | - KPIs concept map - Challenges in performance measurement - Organizational levels - Governance - The value added by KPIs |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| KPI Project Coordination | - KPI project plan - KPI workshop briefing pack - Primary and secondary data sources - The business case for KPI implementation |
| KPI Documentation | - KPI documentation form functions - Weights and Indexes - KPI documentation form design - KPI documentation process - Organizational KPI libraries development |
| Understanding KPIs | - KPI related terminology - SMART objectives decomposed - KPI lifecycle |
| KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
The KPI Institute Certified KPI Professional Sample Questions:
1. Objectives should start with:
A) Value drivers
B) Nouns
C) Adjectives
D) Action verbs
2. Which of the following design features for graphs should be avoided?
A) Light grid bars
B) Use of a limited number of colors
C) Representing the individual value of each bar in a bar chart
D) 3D
3. Who is responsible for providing KPI data for report generation?
A) KPI owner
B) Report generator
C) Data custodian
D) Strategy/Performance Manager
4. Which value driver will influence "Service quality index"?
A) None of the answers
B) Backlog orders (#)
C) Staff trained (%)
D) Orders processed per day
5. For "Budget variance (%)", the trend is good when:
A) Decreasing
B) Increasing
C) Within range
D) This is not a KPI
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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