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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Sourcing and procurement - Logistics and distribution - Supply chain design and strategy - Inventory management |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Aggregate planning |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Statistical Process Control (SPC) |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
WGU Operations Management (C215, VDC2) Sample Questions:
1. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When the company's distribution costs are the lowest in the industry
B) When the company can no longer accurately forecast its transportation costs
C) When new federal regulations give the company a competitive advantage
D) When the company determines that distribution is no longer a core function
2. Which tier-level supplier directly supplies materials or services to a processing and packaging plant?
A) Tier three suppliers
B) Tier five suppliers
C) Tier one suppliers
D) Tier four suppliers
E) Tier two suppliers
3. In which organizational layout would one expect to see items arranged by type?
A) Product
B) Fixed
C) Process
D) Hybrid
4. Which quality control tool should be used to monitor the current status or end result of a process?
A) Checklist
B) Control chart
C) Flowchart
D) Scatter diagram
5. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
A) To identify new product demand
B) To create demand for promised deliveries
C) To control the production department
D) To manage the demand for promised deliveries
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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