Candidates for 7492X Validation

The candidates intending to take 7492X certification exam want to become certified Avaya Aura Call Center Elite specialists. Plus, they are interested in learning how to manage the assignment, collection, queuing, and delivery of voice work items. In addition, they will know how to select experienced agents to work in call centers and deliver results. The target audience for this exam is also interested in using intelligent resources to determine whether a customer should be served by one of the least busy agents or they should assign one of the most skilled professionals to take care of the customer’s requests. The individuals who manage to successfully pass the Avaya 7492X demonstrate that they’ve developed an intermediate to advanced level of experience in diagnosing, isolating, and supporting different products that can be found in the Avaya Aura Call Center infrastructure.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
• Designing the Business Advocate features and using the basic questions for call center for such situations;
• Troubleshooting the Server that works with Avaya Aura Media;
• Troubleshooting common issues related to call vectoring;
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
• Listing usage alongside trace, and displaying events;
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.

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Avaya 7492X Exam Syllabus Topics: