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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is a Stock Keeping Unit (SKU)?

A) A number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
B) A number that identifies the entire preconfigured package as purchased by a customer
C) A number that identifies a unit with all the options added but does not include service warranty 01 software
D) The factory basic build with all fixed components (modules) installed

2. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) statement
B) notice
C) advisory
D) bulletin

3. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
B) E is for everyone specifying that this communication is available to the general public and end users.
C) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
D) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.

4. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Vision diagnostics memory test
B) HP Support Assistant memory diagnostic test
C) HP USB diagnostics memory test
D) BIOS memory test

5. What is a Stock Keeping Unit (SKU)?

A) a number that identifies a unit with all the options added but does not include service warranty or software
B) a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
C) a number that identifies the entire preconfigured package as purchased by a customer
D) the identification code to track what is available to sell

Solutions: