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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Customization | - Workflows and automation rules - Self-service portal customization - Service level management configuration |
| Topic 2: System Center Service Manager Architecture | - Service Manager components and architecture overview - Management packs and configuration model - Deployment topology and infrastructure planning |
| Topic 3: Integration and Operations | - Data warehouse and reporting - Monitoring and maintenance tasks - Integration with System Center components |
| Topic 4: IT Service Management Processes | - Problem management processes - Incident management lifecycle - Change management workflows |
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