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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand High-Velocity IT Concepts | - IT transformation - Digital products - Digital transformation - Digital organization - High-velocity IT - Digital technology |
| Guiding Principles for High-Velocity IT | - DevOps culture - Lean practices - Continuous improvement - Agile methods - Application of ITIL guiding principles |
| High-Velocity IT Techniques and Practices | - Cloud computing - Testing and validation - Architecture and design - Automation - Security and risk management |
| Contribute to Value with Digital Products | - Co-created value - Assured conformance - Valuable investments - Resilient operations - Fast development |
| Digital Product Lifecycle | - Service value creation - ITIL operating model - Value streams - Digital product lifecycle |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
- A. Canary testing
- B. Automated testing
- C. A/B testing
- D. Blue/green deployments
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
- A. Infrastructure as code
- B. Definition of done
- C. Minimum viable product (MVP)
- D. Chaos engineering
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which is a characteristic of a digital organization?
- A. Digital technology enables IT to support business as usual
- B. Digital technology is mostly used for primary activities
- C. Digital technology enables minor business transformation
- D. Digital technology is mainly used for supporting activities
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
- A. Service design
- B. Business analysis
- C. Service continuity management
- D. Relationship management
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
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