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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Metering, Billing, and Usage Management | - Meter data handling
|
| Topic 2: Customer Engagement and Experience | - Digital customer experience
|
| Topic 3: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 4: Integration and Data Management | - Data management
|
| Topic 5: Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
A) Create an Experience cloud site to set up a sample digital experience site on your target org.
B) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
C) Create customer community user profiles for the Utilities self-serve portal.
D) Set up Utilities self-serve templates on your target org.
2. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?
A) Energy and Utilities Cloud = Configure Price Quote (CPQ)
B) Energy and Utilities Cloud - Contract Lifecycle Management
C) Energy and Utilities Cloud - Sales and Service
D) Energy and Utilities Cloud - Document Generation S
3. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal
4. A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
A) Revenue Scheduling
B) Inventory Scheduling
C) Quantity Scheduling
D) Product Scheduling
5. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?
A) Service Point
B) Premises
C) Service Account
D) Quote
E) Asset
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: A,B,C |

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