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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure the Energy and Utilities Contact Center Console available m the process horary
B) Assign the relevant lightning pages to the energy company's service agent user profile
C) Configure a custom Salesforce Service Cloud console.
D) Configure custom OmniScripts and FlexCards to cover the requirements.

2. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Extend the Service Account object with new fields for notification preferences.
B) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
C) Use the existing notification preference fields in the Party object.
D) Create a custom object associated with the Account with notification preferences.

3. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Digital first and work-from anywhere in real time
B) Customer expectations and values
C) Capitalization of the cloud
D) Regulatory and technology changes
E) Removing the complexity from the business

4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

5. A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A) One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
B) One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
C) One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
D) One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

Solutions: