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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Governance and compliance considerations - Data management, scalability, and quality assurance - Solution design and requirements mapping |
| Topic 3: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Grants management and program administration - Core architecture and data model - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?
A. Mirror the Org Chart into the Role Hierarchy
B. Disable all approval processes on the Case object
C. Set the Organization- Wide Defaults (OWD) for the Case object to private
D. Disable the Grant Access Using Hierarchies setting on the Case object
Question 2
A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?
A. Log History
B. Decision Explainer Log History
C. Record History
D. Audit Log
Question 3
A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?
A. Save image URLs in a text field
B. Store photos as Salesforce Files related to the inspection record
C. Upload images into Chatter posts only
D. Email photos to supervisors after each inspection
Question 4
A government agency receives applications through multiple channels, including an Experience Cloud site and internal staff entry. Management wants all applications to follow exactly the same validation and automation regardless of how they are created. Which design principle should be followed?
A. Perform validation only after applications are approved
B. Create different custom objects for each intake channel
C. Centralize business logic using declarative automation on the underlying records
D. Duplicate validation logic separately in every user interface
Question 5
A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B. Application form using Omniscripts and embed the license fee logic using triggered flows
C. Application form using Omniscripts and embed the license fee logic using integration procedures
D. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |

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