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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology |
| Topic 2: Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Aggregate planning - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Topic 3: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies |
| Topic 4: Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) |
| Topic 5: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Topic 6: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 7: Competency 4: Supply Chain Management | - Logistics and distribution - Inventory management - Sourcing and procurement - Supply chain design and strategy |
WGU Operations Management (C215, VDC2) Sample Questions:
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
- A. Enterprise resource planning (ERP)
- B. Lean systems
- C. Customer relationship management (CRM)
- D. ISO 9001 standards
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which term means to schedule a job that starts immediately, regardless of the due date?
- A. Backward scheduling
- B. Forward scheduling
- C. Finite loading
- D. Infinite loading
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
- A. To identify new product demand
- B. To create demand for promised deliveries
- C. To control the production department
- D. To manage the demand for promised deliveries
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Why is the marketing plan essential to the creation of the aggregate plan?
- A. Research and development in the marketing plan drives new products.
- B. The marketing plan provides insight into operations goals and activities for the year.
- C. The actual market demand in the marketing plan is required to make adjustments to other plans.
- D. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which project life cycle phase includes identifying the need for a project?
- A. Feasibility analysis
- B. Execution
- C. Planning
- D. Conception
Correct Answer: D 🗳️
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