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NEW QUESTION # 36
To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.
Which URL format is correct to access the AAMS Element Manager (EM)?
- A. https://<serveraddress>:8443/em
- B. https://<serveraddress>:em
- C. https://<serveraddress>:/em
- D. https://<serveraddress>:8800/em
Answer: C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017536 (33)
NEW QUESTION # 37
Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)
- A. The licensing grace period duration is 15 days.
- B. Nodal Enterprise licensing supports a Standby License Manager.
- C. A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.
- D. The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.
- E. Agent licenses are available for both Nodal and Corporate Licensing.
Answer: B,C,D
NEW QUESTION # 38
Which three statements about Avaya Aura Contact Center (AACC) Licensing are true?
(Choose three.)
- A. The licensing grace period duration is 15 days.
- B. Nodal Enterprise licensing supports a Standby License Manager.
- C. The Nodal Enterprise license type controls the licensing for a singleAvaya Aura
Contact Center node. - D. Agent licenses are availablefor both Nodal and Corporate Licensing.
- E. A Corporate Enterprise license type is for a network ofAvaya Aura Contact Center installations.
Answer: B,C,E
NEW QUESTION # 39
A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?
- A. From the CCMS > RSM IP Address window
- B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
- C. From the CCMS > RSMConfig
- D. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
Answer: A
Explanation:
Reference http://downloads.avaya.com/css/P8/documents/100178738
NEW QUESTION # 40
You are configuring the Windows Operating System for an Avaya Aura Contact Center
(AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?
- A. Turn off DEP for all programs and services.
- B. Turn on DEP for all AACC programs and services.
- C. Turn on DEP for all programs and services except for those specifically selected.
- D. Turn on DEP for essential Windows programs and services only.
Answer: D
NEW QUESTION # 41
During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?
- A. Toronto2
- B. Toronto 2
- C. Toronto2_
- D. 2Toronto
Answer: A
NEW QUESTION # 42
Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?
- A. Avaya Secure Access Link
- B. NetMeeting
- C. pcAnywhere
- D. AA_Rescue
Answer: A
NEW QUESTION # 43
A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.
For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)
- A. Enable TLS encryption for Hosts.
- B. Add the Avaya Aura Contact Center as a Trusted Host.
- C. Add a Routing Policy for the AACC.
- D. Install a Signed Certificate from a Trusted Host.
Answer: B,D
NEW QUESTION # 44
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia disposition code is added to the skillset.
- B. A multimedia prefix is added to the skillset name.
- C. Multimedia is added to the skillset name.
- D. A multimedia suffix is added to the skillset name.
Answer: A
NEW QUESTION # 45
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.
For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)
- A. Enable TLS encryption for Hosts.
- B. Add the Avaya Aura® Contact Center as a Trusted Host.
- C. Add a Routing Policy for the AACC.
- D. Install a Signed Certificate from a Trusted Host.
Answer: B,D
NEW QUESTION # 46
A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?
- A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
- B. Ignition Wizard configuration > Licensing tab
- C. Contact Center License Manager > Configuration > Contact Center Licensing tab
- D. CCMS > Multimedia Commissioning > Multimedia Licensing tab
Answer: C
NEW QUESTION # 47
From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?
- A. CC Configuration
- B. Server Mode
- C. System
- D. Notifications
Answer: C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100172577
NEW QUESTION # 48
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
- A. Skillset Settings
- B. General Settings
- C. Server Settings
- D. Agent Settings
Answer: B
NEW QUESTION # 49
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR
(Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
- A. In the Minimum Unicast Sessions box, type the minimum number ofsimultaneous unicast sessions that the server is directed to allow.
- B. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
- C. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
- D. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
Answer: D
NEW QUESTION # 50
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
- A. iceAdminIUSR_SWCBkup_SWC
- B. AAAC_AdminIUSR_SWCwebadmin
- C. AAD_UserAAAC_Adminwebadmin
- D. iceAdminIUSR_SWCwebadmin
Answer: B
NEW QUESTION # 51
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
- A. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
- B. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
- C. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
- D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
Answer: C
NEW QUESTION # 52
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
- A. the CCMA
- B. the E-mail Manager
- C. the Outbound Campaign Management Tool
- D. the Multimedia Contact Manager
Answer: C
NEW QUESTION # 53
Where is the administration of outbound campaigns and management of dialing lists performed?
- A. Contact Center Multimedia Server
- B. Avaya Proactive Outreach Manager
- C. Avaya Aura Contact Center
- D. Avaya Aura Media Server
Answer: C
NEW QUESTION # 54
When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.
CCMS then anchors the customer call to a port on which component?
- A. Avaya Aura® Midsize Enterprise (ME)
- B. Call Pilot
- C. Avaya Aura® Communication Manager
- D. Avaya Aura® Media Server
Answer: C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100178588 (p.59)
NEW QUESTION # 55
Which three Mission Critical High Availability (HA) solutions does Contact Center Release
7 support? (Choose three.)
- A. Mission Critical HA with AvayaAura Unified CommunicationsVirtualized Environment
- B. Mission Critical HA with Midsize Enterprise (ME)
- C. Mission Critical HA with or without AvayaAura platform resiliency
- D. Mission Critical HA with Midsize Business Template
Answer: A,B,D
NEW QUESTION # 56
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