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NEW QUESTION 18
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a Microsoft 365 group.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
Explanation:
Reference:
https://www.orbid365.be/shared-voicemail-arrives-in-teams/
NEW QUESTION 19
You have a Microsoft Teams Phone deployment
You assign a Microsoft 365 E5 license lo a user named User1.
You need to enable User1 for Direct Routing.
Which PowerShell cmdlet should you run?
- A. Set-CsOnlineVoiceUser
- B. Set-CsUser
- C. Set-CsUserServicesPolicy
- D. Set-CsCallingLineIdentity
Answer: D
NEW QUESTION 20
You need to assign the correct licenses to a sales team manager in the New York office who is scheduled to migrate from Skype for Business Server to Teams.
Which three licenses should you assign? To answer, select the licenses in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoftteams/what-are-communications-credits
NEW QUESTION 21
You are selecting devices for use in conference rooms. The conference rooms must support two front of room displays.
Which two types of devices meet the requirements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Microsoft Teams Rooms on Windows
- B. Microsoft Teams Rooms on Android
- C. Microsoft Teams displays
- D. Microsoft Teams audio conference phones
- E. Microsoft Surface Hub 2S
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison
NEW QUESTION 22
You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment has the following configurations:
Direct Routing Session Border Controller (SBC) public IP subnet: 198.51.100.0/24 Teams client external IP subnet: 203.0.113.0/24 Teams client internal IP subnet: 192.168.0.0/24 You need to configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?
- A. 203.0.113.0/24
- B. 198 51 100 0/24
- C. 52 112 0 0/14
- D. 192 168 0 0/24
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
NEW QUESTION 23
You need to validate the limited pilot based on the technical requirements.
What should you use?
- A. self-help diagnostics for Teams
- B. Microsoft 365 network connectivity test tool
- C. the test -CsTeamsShiftsConnectionValidflte cmdlet
- D. the Teams device usage report in the Microsoft Teams admin center
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/enterprise/assessing-network-connectivity?view=o365-worldwid
Topic 2, Litware Case Study 1
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference into rm.it ion that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section-To start the case study To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview
Litware, Inc. is an online retailer.
Litware is replacing its telephony platform with Microsoft Teams Phone.
Currently, all users are assigned Microsoft 365 E3 licenses.
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites- Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use.
Agents in the response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the sites' existing ISDN trunks.
Currently, users ax the company's warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
* Maintain the existing emergency call PA integration.
* Replace the existing IP-PBX solutions by using Teams Phone.
* Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible.
During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550, and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
- Minimize the amount of voice traffic over the-WAN.
- Whenever possible, use natively supported Teams solutions.
* Avoid replacing existing analog device adapters and SIP phones.
* Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
* Ensure that the retail sites can place and receive calls in the event of a WAN failure.
* Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
* Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
* Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
* Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
NEW QUESTION 24
What is a possible cause of the issue?
- A. Microsoft 365 Phone System licenses are not assigned to the users.
- B. TLS 1.2 is enabled on the SBC.
- C. The firewall blocks outbound traffic on port 443 to Microsoft Teams.
- D. The firewall blocks traffic to the signaling port on the SBC.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues
Topic 2, Litware
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites- Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the sites' existing ISDN trunks.
Currently, users ax the company's warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
* Maintain the existing emergency call PA integration.
* Replace the existing IP-PBX solutions by using Teams Phone.
* Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible.
During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550, and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
- Minimize the amount of voice traffic over the-WAN.
- Whenever possible, use natively supported Teams solutions.
* Avoid replacing existing analog device adapters and SIP phones.
* Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
* Ensure that the retail sites can place and receive calls in the event of a WAN failure.
* Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
* Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
* Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
* Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
NEW QUESTION 25
You are adding new sites to your company.
The reporting team needs location-based reports in Microsoft Power B1 that include the subnet information of the new sites.
You need to add the information to Microsoft Teams.
What should you do?
- A. From the Microsoft Call Quality Dashboard, upload tenant data.
- B. From the Microsoft Teams admin center, add the subnets to the Network planner.
- C. From the Microsoft Teams admin center, define a network topology.
- D. From the Microsoft Teams admin center, define a network subnet.
Answer: D
Explanation:
Topic 1, Contoso
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers Windows Server 2019.
Microsoft Office 365
Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 -Gbps internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected].
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
- Media flow/ for the remote sales team users must be optimized.
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
* Media flow/ for the remote sales team users must be optimized.
* All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings. All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings.
NEW QUESTION 26
You need to ensure that numbers dialed from the Melbourne warehouse conform to the dialing rules of the phone earner. How should you complete the command? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 27
Your company hires a new employee in Lisbon.
You assign a Microsoft 365 E3 license to the employee.
The employee must schedule meetings that will include customers in Lisbon. The customers will dial in to the meetings by using PSTN.
You need to ensure that the employee can send meeting invitations that include a dial-in conferencing bridge.
The bridge must be set to a local number in Lisbon instead of the company's default dial-in conferencing bridge number.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. From the Microsoft 365 admin center, assign an Auto Conferencing add-on license to the employee.
- B. From Users in the Microsoft Teams admin center, edit the Audio conferencing settings of the employee.
- C. From the Microsoft Teams admin center, modify the settings of the default conferencing bridge.
- D. From the Microsoft 365 admin center, set the usage location of the employee to Portugal.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/audio-conferencing-in-office-365
https://docs.microsoft.com/en-us/microsoftteams/change-the-phone-numbers-on-your-audio-conferencing-bridge
NEW QUESTION 28
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected]. The Session Border Controller (SBC) is named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
What is a possible cause of the issue?
- A. Microsoft 365 Phone System licenses are not assigned to the users.
- B. The firewall blocks inbound traffic on port 443 to the SBC.
- C. Only TLS 1.0 is enabled on the SBC.
- D. The certificate does not match the FQDN on the SBC.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certifi
NEW QUESTION 29
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You create a new Teams user named User1.
You need to enable User1 as an agent in a call queue.
What should you do first?
- A. Enable Enterprise Voice for User1.
- B. Enable hosted voicemail for User1.
- C. Assign a phone number to User1.
- D. Assign a dial plan to User!
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
NEW QUESTION 30
You create a network region Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
- A. Run the Microsoft 365 network connectivity test tool.
- B. Tag all traffic with a DSCP value of 46.
- C. Create and assign a Teams Network Roaming Policy that has IP video disabled.
- D. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbps.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-gb/powershell/module/skype/new-csteamsnetworkroamingpolicy?view=skype-ps
NEW QUESTION 31
You have a Microsoft Teams Phone deployment and a Survivable Branch Appliance (SBA) at a site.
You add a new Teams user.
You need to ensure that the user at the site can place and receive PSTN calls in the event of an internet outage.
What should you do?
- A. Modify the online voice routing policy.
- B. Add the user as a member of a call queue.
- C. Run the Granc-CsTeamsSurvivableBranchAppliancePolicy cmdlet.
- D. Run the Granc-CsTenancDialPlan cmdlet.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance
NEW QUESTION 32
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure group call pickup for the call queue.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-updated-method/
NEW QUESTION 33
You have a Microsoft Teams Phone deployment
You use Direct Routing with a Survivable Branch Appliance (SBA) at a site.
The site experiences an extended internet outage.
Which three PSTN calling scenarios are possible during the outage? Each coned answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. outbound PSTN calls
- B. inbound PSTN calls
- C. dynamic emergency calling
- D. call transfer of PSTN calls
- E. hold and resume of PSTN calls
Answer: A,B,C
NEW QUESTION 34
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